Service Request Tracking System

The Service Request Tracking System (SERTS) is a web-based application that enables districts to create and track requests for service (work orders) online. Teachers and staff can login and request repairs to equipment or request that equipment be setup at a specific date and time in their classrooms.

Lead Technicians then review the requests and assign a priority and a technician to each request. Technicians can view the requests that have been assigned to them and enter solutions as the request moves through to completion. Staff can check the status of their requests at any time. Emails can be automatically sent to technicians when they are assigned a request and to staff when their requests have been updated by a technician.

System administrators can manage many aspects of the system including users and user security, schools, equipment types, priority levels and custom reports. Usage reports by staff, technician and inventory provide analysis information that helps administrators if staff need training or if equipment needs to be replaced.

SERTS is easy to use with drop-down menus for navigation and online help for most screens. It integrates directly with several of the other school tools to provide a full-featured Information Technology solution for your district. SERTS is currently in use by multiple school districts. Read some testimonials from our satisfied clients.

Sample screen: